ZANZIBAR COVID-19 PRIVACY POLICY

Our privacy policy goes into effect on February 1, 2021.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Contents

  1. About Us
  2. About this Privacy Policy
  3. How can we help you?
  4. What information is collected by us and how we use it.
  5. What information is collected by us.
  6. Information you provide to us.
  7. Information that we collect in your use of services.
  8. Non-personally identifiable information.
  9. How we use the personal information that we collect.
  10. Cookies and other technologies.
  11. How we share, transfer, and disclose your personal information.
  12. How we store and protect your personal information.
  13. Your rights.
  14. Contact us.

About Us

COVID-19 Testing in Zanzibar is a testing platform from the Revolutionary Government of Zanzibar’s Ministry of Health, Social Welfare, Elderly Gender and Children which aims to facilitate the process of booking for COVID-19 Tests and receiving their fit to fly certificates with ease.

This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to COVID-19 Testing in Zanzibar.

About this Privacy Policy

This Privacy Policy applies to all COVID-19 Testing in Zanzibar websites and applications that reference or link to this Privacy Policy. This Privacy Policy explains how COVID-19 Testing in Zanzibar collects, uses, discloses, processes, and protects any personal information that you give us or that we collect from you, when you use our services located at websites Zanzibar Covid-19 Testing and our application that we offer on our mobile devices.

Under this Privacy Policy, "personal information" means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information COVID-19 Testing in Zanzibar has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy. Where the context requires, personal information shall also include sensitive personal data or information, as may be categorized under applicable law.

How we can help you

Ultimately, what we want is the best for all our users. Should you have any questions with our data handling practices as summarized in this Privacy Policy, please contact us via Support to address your specific concerns. We will be happy to hear from you.

What information is collected by us and how do we use it?

What information is collected by us?

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for specified, concrete, explicit and legitimate purposes and shall ensure that the information is not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries. Depending on the service you choose, we may collect the following types of information

Information you provide to us

We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your name, mobile phone number, email address, home address, gender, job title, passport number and other information.

Information that we collect in your use of services

  • We do not collect any information

Non-personally identifiable information.

We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws.

Such information is called non-personally identifiable information. We may collect, use, transfer, and disclose non-personally identifiable information. Here are some examples of information that we collect and how we may use it in a non-personally identifiable aggregated format:

  • Device identification token (device token) generated on every app clean install. The purpose for such collecting is to improve the services we provide to you. The type and amount of information collected depends on how you use our services. We aggregate such information to provide you with more useful information, and understand which parts of our website, mobile application and services you are most interested in. For example, we may only need the number of users who are active in a day; and we don't need to know on that day who is active, so aggregate data is enough for statistical analysis. We will endeavor to isolate your personal data from non-personally identifiable information and ensure that the two types of data are used separately. However, if we combine non-personally identifiable information with personal information, such combined information will be treated as personal information for as long as it remains combined.

How we use the personal information that we collect

The purpose of collecting personal information is to provide you with services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements. This involves:

  • Providing, processing, maintaining, improving and developing our services to you, such as test booking, result delivery, certificate delivery, checking certificate validity, mobile payment, multi-language support, and advertising.
  • Implementing and maintaining security safeguards for the purpose of preventing loss and forgery.
  • Handling your questions or requests about devices and services, such as answering customer inquiries, sending system and application notifications, managing your activities.
  • Internal purposes, such as data analysis, research, and development of statistical information related to the use of our services to improve our services.
  • Optimizing the performance of your device, such as analyzing the memory usage or the CPU utilization of your application.
  • Other purposes with your consent.

Here are more detailed examples on how we use your information (which may include personal information).

  • Booking COVID-19 Tests in Zanzibar.
  • Viewing and downloading your booking application.
  • Viewing and downloading your Fit To Fly certificate.
  • Checking for validity of the Fit To Fly certificate.
  • Setting default language preference based on your submitted nationality.
  • Providing push service, FCM token when your test results and or fit to fly certificate are published.
  • Collecting user feedback. The feedback you choose to provide is valuable in helping COVID-19 Testing in Zanzibar make improvements to our services. In order to follow up on the feedback you have chosen to provide, COVID-19 Testing in Zanzibar may correspond with you using the personal information that you have provided and keep records of this correspondence for problem solving and service improvement.

Cookies and other Technologies

Technologies such as cookies and Persistent Storage are used by COVID-19 Testing in Zanzibar. These technologies are used in analyzing behavior, administering the site and mobile application, tracking users' movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. These technologies help us better understand users' behavior, tell us which parts of our websites people have visited, as well as facilitate and measure the effectiveness of services.

Camera and File Access

Many of our services requires us to collect images and other information from your device's camera and files. For example, you wont be able to upload passports and or permits from your camera roll unless we can access your camera and files.

How we share, transfer, and disclose your personal information.

Sharing

We do not sell any personal information to third parties.

We may sometimes share your personal information with third parties in order to provide or improve our services.

How we store and protect your personal information.

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect on your mobile device and on COVID-19 Testing in Zanzibar websites. We will ensure that we safeguard your personal information in accordance with applicable law.

All your personal information is stored on secure servers, and protected in controlled facilities. We classify your information based on importance and sensitivity, and ensure that your personal information has the required level of security. We have special access controls for cloud-based data storage, and we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use

Your rights.

Depending on applicable laws and regulations, you may have the right to access, rectification, erasure (and certain other rights) in relation to personal information that we hold about you (hereinafter referred to as the request). These rights will be subject to specific exclusions and exceptions under applicable laws.

Contact us.

If you have any comments or questions about this Privacy Policy or any questions relating to COVID-19 Testing in Zanzibar collection, use, or disclosure of your personal information, please contact us via Support or at the address below. When we receive privacy or personal information requests about accessing or downloading personal information, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information.

For more Information, Please contact us:

Email : [email protected]

Phone : +255 772 502 513